The most important call you’ll ever make™

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Privacy Statement

Your privacy is important to us. LifeCall, LLC will, subject to the disclosure obligations described below, strictly maintain the privacy of the personal information you share with us, and adhere to all applicable laws regarding privacy. We require certain information in order to provide our services, change subscriber information, and fulfill orders for new equipment and products. This privacy policy covers the sites www.lifecall.com and www.lifecallusa.com

We do not collect personal information about you except when you voluntarily and specifically provide it to us. You expressly authorize LifeCall to disclose information contained on forms you may fill out (either on this web site or in paper form) that request personal information such as your address, telephone number, medical history, medications, email address, etc., or information you give us orally via telephone or via the two-way audio feature of the personal emergency response system to emergency personnel (e.g. physicians or other health care providers, paramedics, fire department, ambulance services) who may be notified of a possible emergency or contacts/responders you have listed and provided to us. LifeCall does not provide any health services, including without limitation, diagnosis, treatment or medical advice. We only notify emergency personnel and other contacts/responders of a system activation and forward information you have provided to us. LifeCall does not verify or validate the accuracy or completeness of any information you have provided to us.

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties. We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order, providing emergency response services or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

You understand and agree that in conjunction with employee training, quality control and the provision of services, we may monitor and/or electronically record audio related to monitored activity at your location, as well as conversations with you, emergency services providers, and your contacts/responders. You consent to us using information about you to (i) administer services, offer you new products or services, enforce the terms of the agreement between you and us, prevent fraud and respond to regulatory and legal requirements, (ii) respond to a subpoena or other such legal process, and (iii) use and share aggregate customer information and statistics that do not include information that identifies you personally. You agree that we may contact you by telephone, facsimile, e-mail or other internet facilities, with respect to the system and services we provide and new offerings of systems or services we may make available in the future.

To review and update your personal information to ensure it is accurate or if you no longer desire our service you may update or ask to have it removed by e-mailing us at info@lifecall.com or calling 1-866-220-1212. 

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at info@lifecall.com

We post customer testimonials/comments/reviews on our web site which may contain personal information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact us at info@lifecall.com.

If you choose our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit our site. LifeCall stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at info@lifecall.com to request that we remove this information from our database.

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information. The use of cookies by our tracking utility company is not covered by our privacy statement. We do not have access or control over these cookies. In order to provide our customers with the best possible user web experience, our tracking utility company use session ID cookies to track the amount of visitors and visitor behaviors to our website.

Our web pages contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

From time to time we may partner with a third party ad network to either display advertising on our web site or to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect non-personal information about your activities on this and other web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by contacting us at info@lifecall.com. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

As it is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track user’s movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information. IP addresess are not tied to personal information.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at info@lifecall.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Our site includes links to other web sites whose privacy practices may differ from those of LifeCall, LLC. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any web site you visit.

Our web site includes Social Media features, such as the Facebook Like button, and Widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media features and Widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

We reserve the right to change our privacy policy from time to time as may be necessary due to changes in technology and law. We will post a prominent notice on our home page for several days whenever a material change is made prior to it becoming effective. We encourage you to periodically review this page for the latest information on our privacy policy.

If you wish to contact us directly for any reason regarding our privacy policy, please feel free to do so via the means provided below:

LifeCall, LLC
Office: 1-866-220-1212
Fax: 1-561-744-0669

info@lifecall.com